Things That Have Caught My Attention

Dan Hon's Weekday Newsletter

Tag: Government Digital Service

Episode One Hundred and Twenty Six: Solving The Problem

0.0 Station Ident The thread, this time, is a notification from the pharmacy that our pharmacy benefit has been stopped. I pull on it, and the thread leads to our insurance provider’s website, where they happily inform me that coverage stopped over two months ago, which is patently not the case. So I check out […]

Episode One Hundred and Nineteen: Bridj Laziness; Deciding In Public; Terrible Tools

0.0 Station Ident Leaving drinks with ex-colleagues this evening, fitting toddler-escape-prevention bars to windows this afternoon. Where: fries and a Diet Coke at Tilt, melting in the sun. 1.0 Bridj Laziness Outrage of the day came late, courtesy of Bridj[1], a startup based in Boston, Massachusetts, that promises “[b]etter transit. For everyone.” which is strike […]

Episode Eighty Six: Solid 2 of 2; Requests – GOV.UK 2018; Next

0.0 Station Ident Today, reading LinkedIn recommendations as they came in felt like reading eulogies. Apart from me not quite being dead. Not yet, at least. Or, I was dead and I hadn’t realised it yet. It doesn’t matter, anyway: all the recommendations from people I’ve enjoyed working with over the past three years just […]

Episode Thirty Nine: On Creativity; But What Is The User Need; Universal Service

And now, back to your regularly scheduled programming after the good Robin Sloan’s intervention. Let’s dive straight in. 1.0 On Creativity This particular reckon is based upon my last four-ish years of experience inside an advertising agency, but at the same time also drawing on the admittedly weird tentacles I have into other creative industries. […]

Episode Nineteen – Not Trying Is A Signal, Peak Game, EasyHard, SnapChat

1. Not Trying Is A Signal I wrote yesterday, in my bit about Fax Your GP (which, maybe not on its own, but certainly appears to have contributed to this recent decision to push back rollout of the care.data database a little[1]), that with ever increasing emphasis on customer service and user experience, the delta […]